desi99 Privacy Policy

desi99 is a trusted online betting and casino platform in Bangladesh. Protecting the privacy of our users is a core part of our responsibility. This Privacy Policy ("Policy") describes how desi99 ("we", "our", or "platform") collects, uses, discloses, and protects your personal information ("information").

By visiting our website or creating an account, you are considered to have agreed to the terms of this Privacy Policy. This Policy is consistent with and complementary to our Terms and Conditions. If you do not agree with this Policy, please refrain from using our services.

Information You Provide Directly

When you register with desi99 or use our services, the information you voluntarily provide includes:

• Full name, date of birth, and national ID number (for age verification)
• Email address and mobile phone number
• Current address and nationality
• Payment information — bKash, Nagad, Rocket, or Upay account numbers (stored in encrypted form)
• Messages and attachments submitted in support tickets
• Self-set limits and responsible gambling preferences

Automatically Collected Information

When you use our platform, we automatically collect certain technical information:

• IP address and device identifier
• Browser type, operating system, and device specifications
• Login time, session duration, and page navigation logs
• Betting history, game activity, and transaction records
• Information obtained from cookies and similar tracking technologies
• Referral source — how you arrived at our site

Information Received from Third Parties

For identity verification and fraud prevention, we may sometimes collect information from trusted verification service providers. Payment providers such as bKash, Nagad, Rocket, and Upay may also share relevant transaction information with us during payment processing.

desi99 uses the information collected for the following legitimate purposes:

• Account Management: Creating, verifying, and keeping your account secure; facilitating login and password resets.
• Service Delivery: Enabling betting, gaming, bonuses, deposits, and withdrawals.
• Identity and Age Verification: Preventing access by those under 21 and completing the KYC process.
• Security and Fraud Prevention: Detecting unusual transactions, multiple accounts, and fraudulent activity.
• Customer Support: Responding to your questions, complaints, and support requests.
• Personalized Experience: Providing game recommendations and promotional offers based on your preferences.
• Legal Compliance: Adhering to applicable laws and regulations and submitting reports to regulatory authorities.
• Responsible Gaming: Monitoring your gaming behavior and providing assistance when needed.
• Platform Improvement: Enhancing service quality and resolving technical issues.

What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. desi99 uses the following types of cookies:

• Essential Cookies: Required to keep login sessions active and ensure security.
• Functional Cookies: To remember your language and preference settings.
• Analytics Cookies: To review platform usage and improve our services.

Cookie Controls

You can delete or disable cookies at any time by changing your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

When We Share Information

desi99 does not sell your personal information or provide it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: For processing bKash, Nagad, Rocket, and Upay transactions.
• Identity Verifiers: With authorized service providers to complete KYC.
• IT Infrastructure Partners: For server hosting, data storage, and cybersecurity.
• Legal Obligations: In compliance with court orders, lawful requests from government authorities, or applicable law.
• Fraud Prevention: With financial crime detection agencies, where legally required.

Contractual Obligations of Third Parties

All third-party service providers we work with are bound by strict confidentiality agreements. They may use information only for specified purposes and are required to comply with our guidelines and applicable law.

desi99 follows industry-standard security practices to keep your information safe:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology.
• Password Hashing: Your password is never stored directly; only an encrypted hash is kept.
• Firewall and Intrusion Detection: Advanced firewalls are active to protect against unauthorized access.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Access Controls: Only authorized staff can view specific information.
• Regular Security Audits: Periodic vulnerability testing of systems through third parties.
• Data Backup: Regular backups are maintained to reduce the risk of data loss.

However, no information transmitted over the internet can be guaranteed to be completely secure. We strive to ensure the highest level of security, but in the event of a security breach, we will notify you in a timely manner in accordance with applicable law.

We retain your information only for as long as necessary to fulfill the purpose for which it was collected. Retention periods for different types of information:

• Account Information: A minimum of five years after account closure (as required by legal obligations).
• Transaction Records: For the period required to meet financial regulatory requirements.
• KYC Documents: Retained in accordance with applicable regulations.
• Support Communications: For a reasonable period after the issue is resolved.
• Technical Logs: Generally deleted after 90 days.

After the defined period, information is securely deleted or anonymized.

desi99 is for individuals aged 21 and above only. We do not knowingly collect or process personal information of anyone under the age of 21. Age verification steps are taken at the time of registration.

If a minor's account is detected, we will immediately suspend the account and securely delete all associated information. If you believe a minor is using our platform, please inform us immediately.

Our servers and technology infrastructure may be located in various countries. As a result, your information may be transferred outside Bangladesh. In such cases, we ensure that:

• Adequate data protection measures are in place in the receiving country.
• Third-party organizations provide protection equivalent to this Policy.
• All transfers are conducted in compliance with applicable laws and regulations.
• The highest encryption standards are followed when transferring sensitive information.

desi99 reserves the right to amend or update this Privacy Policy as needed. For significant changes, we will notify you in the following ways:

• A special notice will be displayed on the website.
• A message will be sent to the registered email address.
• You will be notified via a popup notification at the time of login.

If you continue to use the platform after the changes, you will be considered to have agreed to the updated policy. Therefore, it is recommended that you review this page regularly.